Contact · Support
Get in touch
Questions about your account, billing, the platform, or anything else — we typically respond within one business day. Choose the channel that fits your inquiry below.
General support
Account & billing
Subscription changes, invoices, login issues, or general questions about the platform and your plan.
support@cypredict.comBug reports
Something broken?
Found a bug or unexpected behavior? Let us know with as much detail as possible so we can reproduce and resolve it quickly.
support@cypredict.comSecurity
Vulnerability disclosure
If you have found a security issue, please report it responsibly. We acknowledge reports within 48 hours and follow coordinated disclosure.
security@cypredict.comOperating hours & response times
Support hours
Monday through Friday, 09:00 – 18:00 EET (Eastern European Time). Emails received outside these hours are queued and handled the next business day.
Expected response time
General inquiries: within one business day. Security reports: acknowledged within 48 hours with a follow-up timeline. Billing issues: same-day during operating hours.
Before you write
Many common questions are covered in our FAQ, including plan differences, data sources, and how the signal engine works.
Built and operated in Romania · Live since 2026